Support » [Closed] ERROR Terminator Salvation - InstallShield Wizard ERROR!!

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- CommentAuthorRJW_ca
- CommentTimeMay 19th 2009
An error (-5006:0x80070002) has occurred while running the setup.

Please mae sure you have finished any previous setup and closed other applications.
If the error still occurs, please contact your vendor:Evolved Games
(http://terminatorsalvationthegame.com).

I'm RJW_ca This is what I have when I start the instal by clicking .exe from CD--Anyone else get this!?
Please post solution--I have nothing else running
- CommentAuthordathmor
- CommentTimeMay 19th 2009
yep, I'm getting the same error message "Error Code: -5006 : 0x80070002" brand new PC copy on XP SP3, WTF? why would a company make a game that fails right out of the box?
- CommentAuthorRJW_ca
- CommentTimeMay 19th 2009
Lets See if this link Helps!

http://pcsupport.about.com/od/softwareserialnumbers/f/terminator-salvation-serial-number.htm
- CommentAuthordathmor
- CommentTimeMay 19th 2009
file emailed
- CommentAuthorgunhero
- CommentTimeMay 19th 2009
What version did you buy? And what country?
- CommentAuthorRJW_ca
- CommentTimeMay 19th 2009
dathmor and I are in Calgary Alberta Canada
- CommentAuthorgunhero
- CommentTimeMay 19th 2009
Are the copies bought in a store or from an online distribution?
- CommentAuthorRJW_ca
- CommentTimeMay 19th 2009
Baught in store they are DVD-rom copies
- CommentAuthordathmor
- CommentTimeMay 19th 2009 edited
my copy was purchased from a walmart in canada, and I try'd that install from add/remove programs, no luck, and standard version I guess? its just "Terminator Salvation"
- CommentAuthorRJW_ca
- CommentTimeMay 19th 2009 edited
Both darthmor and mine are copies from same location in the same city and puchased at the same time ;)
- CommentAuthorgunhero
- CommentTimeMay 19th 2009
See if this works, copy all the files from the disc to your harddrive. Then run the setup from the HD and install it.
- CommentAuthorRJW_ca
- CommentTimeMay 19th 2009
putting fles to harddrive now to try to start from there
- CommentAuthorWarship NWS
- CommentTimeMay 19th 2009
Same error here... USA edition direct from major distributor. (We run an online store) Attempting manual DVD to HD install.
- CommentAuthorRJW_ca
- CommentTimeMay 19th 2009
My hard drive is almost ready I will keep you all updated on my result
- CommentAuthorWarship NWS
- CommentTimeMay 19th 2009
Talk about lack of beta testing the installer/autorun files.. the link on the "autorun" for "homepage" only has one "/" so the homepage does not even come up right unless you type it in manually using two "//" .. oops.. ;)
- CommentAuthorWarship NWS
- CommentTimeMay 19th 2009
RJW.. same here.. and we all hope and pray. Nothing like a serious buzz kill when your excited about a game right? ;)
- CommentAuthorRJW_ca
- CommentTimeMay 19th 2009 edited
game to Hard drive doesn't work---I still get the same error even in Vista admin mode

Time of this report: 5/19/2009, 09:55:15
Machine name: RJW_CA-PC
Operating System: Windows Vista™ Home Premium (6.0, Build 6001) Service Pack 1 (6001.vistasp1_gdr.090302-1506)
Language: English (Regional Setting: English)
System Manufacturer: Dell Inc.
System Model: Dell XPS710
BIOS: Phoenix ROM BIOS PLUS Version 1.10 1.4.1
Processor: Intel(R) Core(TM)2 CPU 6600 @ 2.40GHz (2 CPUs), ~2.4GHz
Memory: 2044MB RAM
Page File: 1658MB used, 2667MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 10
DX Setup Parameters: Not found
DxDiag Version: 6.00.6001.18000 32bit Unicode
Card name: NVIDIA GeForce GTX 295
Manufacturer: NVIDIA
Chip type: GeForce GTX 295
DAC type: Integrated RAMDAC
Display Memory: 1650 MB
Dedicated Memory: 883 MB
Shared Memory: 766 MB
Current Mode: 1920 x 1080 (32 bit) (60Hz)
Monitor: Generic PnP Monitor
Driver Name: nvd3dum.dll,nvwgf2um.dll,nvwgf2um.dll
Driver Version: 8.15.0011.8585 (English)
DDI Version: 10
Driver Attributes: Final Retail
Description: Speakers (Creative SB X-Fi)
Default Sound Playback: Yes
Default Voice Playback: Yes
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: ctaud2k.sys
Driver Version: 6.00.0001.1368 (English)
Driver Attributes: Final Retail
WHQL Logo'd: No
Date and Size: 10/8/2008 02:21:50, 526232 bytes
Other Files:
Driver Provider: Creative
HW Accel Level: Basic
Cap Flags: 0xF1F
- CommentAuthorKufa
- CommentTimeMay 19th 2009
RJW_ca: good luck with the copy! One thing you can also try out: in your program files directory you most likely have a InstallShield XXX directory; try renaming it to something else and see if that helps.
Warship: hehe only old versions of Internet Explorer do not add the missing "/", IE8/Firefox/Chrome adds it automagically ;)
- CommentAuthorWarship NWS
- CommentTimeMay 19th 2009
Nope.. installer dies when run off the HD also. Sent report to Installshield.
- CommentAuthordathmor
- CommentTimeMay 19th 2009
just finished copying to HD. no luck running from HD :( and yea what a buzz kill
- CommentAuthorWarship NWS
- CommentTimeMay 19th 2009
Kufa.. I have MSIE 8 but I run it through "Slimbrowser".. MSIE is too cumbersome. ;)
- CommentAuthordathmor
- CommentTimeMay 19th 2009
oh and on a side not (I dunno if anyone looked in the manual) I try'd emailing to their tech support (T4@evolvedgames.com) and it was bounced back.....
- CommentAuthorWarship NWS
- CommentTimeMay 19th 2009
Tried renaming installshield directory.. still no go. TERMINATED BEFORE INSTALLING. Might become the new name of the game.
- CommentAuthorWarship NWS
- CommentTimeMay 19th 2009
My system.. WinXP SP3, tried on 2 DVD drives (one is a DVD RAM drive - the other a standard DVD drive), tried from HD, AMD 64 x2 Dual 6000+, WD 1 TB drive, 3.25 registered GB of RAM.
- CommentAuthorWarship NWS
- CommentTimeMay 19th 2009
Fired off an email to info@evolvedgames.com .. someone had better check this out before their sales die right off the bat.
- CommentAuthorjohnB
- CommentTimeMay 19th 2009
Same problem here too no luck with anything
- CommentAuthorLifesfun06
- CommentTimeMay 19th 2009
Wow! I thought I was the only one. Thank god.
- CommentAuthorWarship NWS
- CommentTimeMay 19th 2009
info@evolvedgames.com.. bounces.. No way by phone or emial to reach them. Great.. so hopefully we are not left hanging out on this thread until someone there decides to get a fire in their HK to help us paying gamers out.
- CommentAuthordathmor
- CommentTimeMay 19th 2009 edited
RJW try'd calling the number provided in the manual, no answer at the number... (the number for anyone else who wants to call is inside the back cover of the manual, 954-727-2313)
- CommentAuthorWarship NWS
- CommentTimeMay 19th 2009
Guys.. try sending to this email address.. press@evolvedgames.com .. seems it MIGHT be the only way to reach Evolved games.. since we have seen no reply on this forum yet, there is no support thread by them so far, no support email address that I can find, no phone number (tried one it doesn't work), so.. maybe someone at that email address might respond.
- CommentAuthorWarship NWS
- CommentTimeMay 19th 2009
Tried the 954 number.. they all must be on lunch break.. no answer and I am in their state of FL.
- CommentAuthormothman
- CommentTimeMay 19th 2009
Giving you my 2 cents....

Based on the error (-5006:0x80070002) that you reported from what other have experienced (in other apps) it usually is caused due to a registry problem, or a missing file issue from the media. It may also be due to a Virus Scanner such as McAffe or Firewall that maybe preventing the file from being installed in the first place.

I would suggest that you try temporarily disabling any third party app and retrying the installation. If the issue re-occurs then post your FULL dxdiag log since what you posted did not contain the full content.

Finally try defragging and ensuring that all of your drivers are set optimally.
- CommentAuthorWarship NWS
- CommentTimeMay 19th 2009
I just fired off messages to two of the largest software distributors in the USA to see if they can contact any living soul at Evolved games.. someone had better get on the ball with this problem before the fan base terminates TERMINATOR SALVATION.
- CommentAuthorKufa
- CommentTimeMay 19th 2009
Until evolved fixes their email addresses, you can use techsupport@terminatorsalvationthegame.com
The issue is being investigated, and we will get back to you asap!
- CommentAuthorWarship NWS
- CommentTimeMay 19th 2009
mothman (no offense to you).. I shut down my AV and even rebooted. I have over 40 titles on my PC without a problem with any of them. Just recieved my first response from a major distributor.. they are recieving reports of the problem also. This is NOT an isolated problem. This is a complete installer failure and Evolved games had been act on it fast before this the largest launch date failure of any game in PC gaming history.
- CommentAuthorWarship NWS
- CommentTimeMay 19th 2009
techsupport@terminatorsalvationthegame.com .. I emailed them. Thanks for the new email address.
- CommentAuthordathmor
- CommentTimeMay 19th 2009 edited
mothman I'm going to assume you mean error reporting function, not Dxdiag (since all that is, is system info) I don't have a vius scanner, and I'm using Sygate fire wall (still doesn't work even without it) defragging a hard drive won't help with an install (except making it to a shade faster) and considering the install fails right after you select your language, I don't think drivers could play any role :P

as for my error report:

Error Code: -5006 : 0x80070002
Error Information:
>SetupNew\setup.cpp (630)
PAPP:Terminator Salvation
PVENDOR:Evolved Games (http://www.terminatorsalvationthegame.com)
PGUID:712297BD-71F6-457E-8025-47F3F027390B
$15.0.0.498
@Windows XP Service Pack 3 (2600)
IE Version: 6.0.2900.5512
- CommentAuthorWarship NWS
- CommentTimeMay 19th 2009
"The issue is being investigated, and we will get back to you asap! " .. Whose reply is this? Was this their official reply?
- CommentAuthorWarship NWS
- CommentTimeMay 19th 2009
Same error exactly...

Error Code: -5006 : 0x80070002
Error Information:
>SetupNew\setup.cpp (630)
PAPP:Terminator Salvation
PVENDOR:Evolved Games (http://www.terminatorsalvationthegame.com)
PGUID:712297BD-71F6-457E-8025-47F3F027390B
$15.0.0.498
@Windows XP Service Pack 3 (2600)
IE Version: 8.0.6001.18702
- CommentAuthorSoulless512
- CommentTimeMay 19th 2009 edited
i had the same error, i took a picture of the error with my camera phone and went back to the store i bought it from. i showed them the pic so they wouldnt hassle me saying that it was on my end. i was able to exchange it for another copy, instead of pc i went with the ps3 version and have no problems. This is the worst launch of any pc game that i have ever seen
- CommentAuthormothman
- CommentTimeMay 19th 2009
no offense taking... :-)

I am still waiting myself for Terminator to unlock on Steam but if I can offer any assistance in the meantime then I will defintely assist.

You may want to try running a third party app entitled HijackThis to make sure there are no known rogue apps (malware) on your machine that maybe interferring.

I am also wondering if it could be a license issue that was unable to authenticate the serial key.
- CommentAuthormothman
- CommentTimeMay 19th 2009
however the more it seems that others are experiencing this problem then the stronger it points that it is a media issue or something on the side of Evolved Games....
- CommentAuthorWarship NWS
- CommentTimeMay 19th 2009
Heads up.. contacted 2 major USA distributors directly and they are now attempting to reach Evolved on this problem. I will let all of you know what I find out as soon as possible.
- CommentAuthorblackturbo
- CommentTimeMay 19th 2009
YEP, ITS PISSES ME OFF, SPENDING 50 ON A PC GAME YOU CANT TAKE BACK, THAT DOESNT EVEN WORK. YOUD ASSUME THE SOFTWARE MAKER WOULD EXTENSIVELY TEST THIS BEFORE RELEASE. WHAT DO THEY CARE, YOU ALREADY BOUGHT IT, NO RETURNS ON SOFTWARE. THEY ALREADY HAVE YOUR MONEY. THEY DONT GIVE A RATS ASS.
- CommentAuthorWarship NWS
- CommentTimeMay 19th 2009
To MM.. chances are it may be a bad media burn image corrupting the installer, the installer file is coded incorrectly for the game files, or the installer is not reading Windows information correctly and causes it to fail. In any case.. someone from Evolved should have been watching this forum at launch date and at least shot off a reply of some kind.
- CommentAuthorWarship NWS
- CommentTimeMay 19th 2009 edited
To BT, chances are you can return it to your store with verification of the failure. Most stores can return product if proven all are defective and no known solution is yet available. I would never buy from a store that would not allow for returns in these types of situations.
- CommentAuthormothman
- CommentTimeMay 19th 2009
yup 100% agree that Evolved should HAVE had resources available. Hopefully this will be corrected soon for you all of you that are experiencing this issue. While I keep my fingers crossed that the version on STEAM will work. :-)
- CommentAuthorblackturbo
- CommentTimeMay 19th 2009
I TOLD YOU, THEY DONT CARE. YOU ALREADY BOUGHT IT. YOU THINK THEY WANT TO ANSWER THE PHONE TODAY WITH ALL THESE ANGRY HARDCORE GAMERS WHO BOUGHT THIS CRAP ON THE RELEASE DAY. OPEN SOFTWARE IS NON RETURNABLE. TOO BAD I DONT LIVE IN FORT LAUDERDALE, ID BE ON MY WAY TO THEIR LISTED ADDRESS TO THROW THIS CRAP IN THEIR FACE
- CommentAuthorjohnB
- CommentTimeMay 19th 2009
contact Grin and the other producers like equity games. Grin.se can't find equity games site yet but try others that helped bring us this terminated disk
- CommentAuthorvareden
- CommentTimeMay 19th 2009
i see this seems to be the general concensus . As my copy bought in Edmonton does not work either and it same error. i called EB to warn them to tell other customers to expect error and buy at own risk. what is sad is that they wont answer customer service cause they are likely readying a statement.lol

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